Retainer hours are prepaid by the month and can be purchased in blocks of 10, 20, 30, 40 hours and so on. Retainer hours are suited to clients who want certainty of availability of our time.
Retainer hours are also suited to clients who are ready to make a longer term commitment with us and want to progress from our pay by the hour ad-hoc model.
When a set amount of hours are purchased on retainer, that time is guaranteed to be available to you to utilise as you require. Work turnaround times may be from 24 to 72 hours depending upon the scope of work or as otherwise agreed.
All time worked is recorded as spent and full descriptive time reports can be provided. Whilst every endeavour is made to complete tasks in bulk units of time, a minimum of 15 minutes is recorded at any particular time and otherwise rounded up to the nearest 5 minutes. Retainer hours expire at the end of the calendar month and are not rolled over unless otherwise negotiated.
Urgent requests for same day turnaround is recorded at time and a half rates.
Contracts may be for a set period or on an ongoing basis and payment terms are strictly prepaid by the 1st of the month for that month’s service (or at the time of initial purchase of hours and prior to commencement of work).
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